D.T.MUX Viewer Professional refund policy

This policy applies to the D.T.MUX Viewer Professional subscription sold by Étude Technique en Électronique Professionnelle (ETEP) to businesses and associations. Payment is collected on ETEP's behalf by Sold through Link, LLC, a Stripe group company ("Link"), the merchant of record for the transactions. It supplements the subscription terms.

1. Try before you pay

A free thirty (30) day trial, with no payment method required, lets you evaluate the Service on your own recordings before any payment. Opening recordings produced by ETEP equipment remains free of charge at all times.

2. Principle: a monthly subscription you can cancel at any time

The subscription is monthly and can be cancelled at any time from your Link account (link.com) or from D.T.MUX Viewer. Cancellation takes effect at the end of the current period, until which the Service remains available. A period that has started is not refunded, either in full or pro rata, except in the cases below.

As the subscription is reserved for businesses and associations, the consumer right of withdrawal does not apply to it.

3. When you are refunded

a) Non-conforming Service. If the Service does not work as described and ETEP is unable to remedy this within a reasonable time, the period concerned is refunded. Associations also retain the rights given to them by law.

b) Billing error or unauthorised payment. A duplicate charge, a charge made after a cancellation has taken effect, an incorrect amount or a payment you did not authorise is refunded.

c) Link's policy. Link may also refund, within sixty (60) days of a payment, a subscription you could not access, that does not match its description or that is unusable, as well as an unauthorised or duplicate payment, under its own refund policy. That policy covers neither a change of mind nor an unused period.

A refund ends the refunded period; if that period is in progress, access to the Service stops.

4. How to request a refund

Send your request:

• to Link, from your Link account or at support.link.com ("Sold through Link" section);
• or to ETEP, at licences@etep.com, giving the subscription's email address and the order reference shown on the receipt.

Link issues the refund to the payment method used.

5. Link's policy

Link applies its own refund policy, which prevails where it is more favourable than this one. This policy does not limit any of the rights you have under the law or under Link's terms.